Customer Testimonials

What our Customers and Partners are saying about Medtel Communications

We have been using Medtel Communications’ (formerly Teltronics) products since 1995. Over the years, our business has continued to change. Because Medtel Communications’ products and services have evolved to accommodate our needs, we have been able to continue to provide our customers a significantly better level of service. We have been very pleased with the quality of Medtel Communications’ products – most likely due to their focus on best practices and having quality assurance programs. When we need their service and support, they are always there for us.

Michael A. Rossi

IT Site Manager, WWRD US, LLC

Contra Costa County, CA, is a long-time user of Medtel Communications’ (formerly Teltronics) products. Our relationship began 27 years ago when we purchased our first 20-20 switch. As our organization and the telecommunication industry have changed, our service needs have evolved as well. Medtel Communications has been our choice from complete, fork-lift installations to VoIP enhancements to our systems. In our continuing quest to find the most flexible and reliable communications products for our business, we have been hard-pressed to find a solution competitive to the Medtel Communications’ switching products. Their switching products time and time again, fit our needs.

Ed Woo

Chief Information Officer, Contra Costa County

Jack’s Discount Drugs (Midland City), a locally owned and operated pharmacy in Midland City, Alabama, USA, utilizes Medtel Communications’ hosted communication solution M-Cloud PBX as their voice communications platform. M-Cloud seamlessly interfaces with voiceTech’s Fusion, a cloud-based IVR system. With a commitment to patient care and health as their number one priority, having a feature-rich and reliable communication system is a great benefit to Jack’s Discount Drugs.

Bill Dixon, owner of Jack’s Drugs, said “Connecting Medtel’s M-Cloud PBX hosted phone system was painless. We have five of their Executive Phones installed and are currently saving $650-$700 per month using this new technology. Medtel worked behind the scenes with voiceTech to interface with Fusion and the system works great! Since the installation we have been able to focus our time and most importantly our commitment to our patients. We fill over 700 prescriptions per week and telecommunications automation is key to our success”

Bill Dixon

Owner, Jack's Discount Drugs

I was impressed with the Medtel Communications’ staff, especially how they actively listened to us so they could understand what our communication problems were. After meeting with us, they made recommendations based on what we needed and made sure we could easily expand our system in future. Our phone system was fully customized when we received it, and since day one, we have had a very successful business relationship with Medtel because they not only worked within our schedule, but they are always accessible and reachable when it comes to service questions.

Johnny Patel

Pharmacy Manager, Herndon Pharmacy & Medical Supply

From the first day our phones were installed, Medtel Communications’ phone service has been seamless. It’s flexible, easy to configure and has lots of features that our old phone system never had. When it comes to their customer support, they are always fast and friendly with their responses, and they’re always professional and prompt whenever we need information and support. Our new phone system’s mobile app gives our employees the flexibility to work on-the-go, which is something we never had before. Between the new phones, the mobile application, and the new features we’re now using, I wish we had known about Medtel Communications years ago.

Mackie Knight

Director of Operations, iBusiness Solutions

When we first signed on with Medtel Communications (formerly Teltronics) in 2000, we needed a communications solution provider that would not only accommodate our needs, but would also be dedicated to develop new and innovative communication products and software that would give us a competitive edge. Since day one, they have been a dedicated partner to the project and observed our business processes so they could fully evaluate how we could help improve our communications efficiency and work flow. Their expertise and innovative products have helped us to be more cost effective and competitive in our marketplace and have assisted us in monitoring and protecting our clients 24×7.

Kevin G. McGarry

Manager, Technical Support Engineering , Black Box Network Services