Automotive Dealerships

Auto Dealership Advanced Phone Systems

Auto Dealerships are under constant pressure to provide better communications and customer service while still looking for ways to reduce overhead and costs – and that can be a huge challenge. Auto dealerships typically have multiple business units and departments that an ordinary phone system just can’t handle efficiently. Our Office Suite makes it easy to add functions and features and requires less staff to run, thereby allowing your staff to focus on what’s really important – providing exceptional customer service at all times. What’s more, in this social media age, a success or a failure to communicate is much more public than it has ever been before. So it’s more important than ever to have a phone system that is easy for every department to learn and simple to use.

 

Seamless Integrated Mobility on Any Device

No longer do you have to be tethered to a desk – our system lets you continue to conduct customer service and business on your smartphone, tablet or laptop. Whether you have an Android or iOS device, or a Windows or Apple OS computer, our special phone system app lets you make and take calls with your work number, access your contacts, as well as share files.

Advanced Call Routing

You determine how incoming calls are handled – a welcome message containing a menu of options for the caller to choose from and then connecting them directly to the appropriate department. Our web-based interface allows you to better manage routing calls to alternative numbers, mobile devices and voicemail. You can also create employee groups to receive calls from specific numbers, based on the time of day or call volume, plus route calls for after-hours schedules and locations.

Swap Calls From One Device to Another

If you are on an important call, but need to leave for a meeting, with our system you can swap the call to your mobile phone. Easily and seamlessly transfer your calls between desk phone and mobile devices and back again. Your caller won’t even notice the transition. Our unique call swap feature is one of our most popular mobile functions.

Recording calls are a snap

Our Office Suite allows you to record calls in either an always-on, or on-demand manual mode. Enabling this feature is easily done through the Customer Portal and on-demand recording is quickly initiated with just the press of a button.

Multiple Locations Can Be Unified

Now you can connect an unlimited number of locations, teleworkers and mobile devices using our Office Suite, which enables your locations to appear within a single management interface as a unified system.

Avoid Disasters with Business Continuity

Whether due to a power failure or natural disaster, losing your ability to communicate with your customers could dramatically affect your customer satisfaction ratings. Regardless of the issue, all of your phones and devices will continue to work as a business phone – even if your entire office system goes down or is not available, you can continue to make calls from your mobile device or laptop. Settings like Call Forwarding can still be changed within the Medtel Customer Portal so no inbound calls are missed. Thanks to Medtel Communications, your customers will never know the difference.

Video Conferencing From Any Device

Connect with clients and staff across multiple locations—as if you’re all in the same conference room. Experience high-definition video and audio, with rich details that enhance presentations and drive business meetings forward.

 

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Auto Dealerships
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