Healthcare Advanced Phone Systems

Healthcare organizations are under constant pressure to provide positive patient care engagement processes. When patient care and satisfaction are at stake, hospitals can’t afford miscommunication. A unified communications phone system can centralize patient appointment management, billing support, satisfaction surveys, test result delivery, and more with Medtel Communications Office Cloud Suite. Hospitals and clinics are expensive to run and are constantly looking for ways to cut costs. You can improve efficiency and reduce costs by up to 60% by eliminating separate maintenance and service fees. Plus, our Office Suite is easy to add and requires less staff to run, thereby allowing your staff and IT department to focus on what’s really important – providing exceptional patient care.

Healthcare Phone System

Seamless Integrated Mobility on Any Device

Our system lets you continue to conduct patient care on your smartphone, tablet or laptop. Whether you have an Android or iOS device, or a Windows or Apple OS computer, our special phone system app lets you make and take calls with your work number, access your contacts, as well as share medical files.

Advanced Call Routing

You determine how incoming calls are handled – a welcome message containing a menu of options for the caller to choose from and then connecting them directly to the appropriate department. Our web-based interface allows you to better manage routing calls to alternative numbers, mobile devices and voicemail. You can also create employee groups to receive calls from specific numbers, based on the time of day or call volume, plus route calls for after-hours schedules and locations.

Swap Calls From One Device to Another

If you are on an important call with a patient, but need to go to another clinic, office or location, with our system you can swap the call to your mobile phone. Easily and seamlessly transfer your calls between desk phone and mobile devices and back again. Your caller won’t even notice the transition. Our unique call swap feature is one of our most popular mobile functions.

Recording Calls Are a Snap

Our Office Suite allows staff to record their calls in either an always-on, or on-demand manual mode. Enabling this feature, (secure and encrypted), is easily done through the Customer Portal and on-demand recording is quickly initiated with just the press of a button.

Multiple Locations Can Be Unified

Multiple locations can be unified. Now you can connect an unlimited number of locations, and mobile devices using our Office Suite, which enables your locations to appear within a single management interface as a unified system.

Video Conferencing From Any Device

Connect with clients and staff across multiple locations—as if you’re all in the same conference room. Experience high-definition video and audio, with rich details that enhance presentations and drive business meetings forward.

Avoid Disasters With Business Continuity

Whether due to a power failure or natural disaster, losing your ability to communicate with your patients and staff could dramatically affect response times and patient care. Regardless of the issue, all of your phones and devices will continue to work as a business phone – even if your entire system goes down or is not available, you can continue to make calls from your mobile device or laptop. Settings like Call Forwarding can still be changed within the Medtel Customer Portal so no inbound calls are missed. Thanks to Medtel Communications, your patients, staff and your bottom line – will never know the difference.

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