Insurance Providers

Insurance Phone System Overview

Maintaining clear communications and excellent customer service within the insurance business can be a challenge. The Insurance Industry is a dynamic, always changing industry that requires agents to be highly accessible. There is a lot on the line – when dealing with large sums of money and the potential well-being of others, you need to be reachable and responsive at a moment’s notice. Help desk employees are often considered to be the face of the company – and in this social media age, a success or a failure are much more public than they have ever been before. For insurance companies to be competitive it may be expected to have service representatives available around the clock and easily accessible. Being on-the-go, we give you the ability to continue an exceptional level of service with your clients – because when you’re mobile, our Phone System Office Suite functions like it does when you’re in your office – making you accessible anywhere, all the time.

 

Seamless Integrated Mobility on Any Device

No longer do you have to be tethered to a desk – our system lets you continue to conduct customer service and business on your smartphone, tablet or laptop. Whether you have an Android or iOS device, or a Windows or Apple OS computer, our special phone system app lets you make and take calls with your work number, access your contacts, as well as share files.

Advanced Call Routing

You determine how incoming calls are handled – a welcome message containing a menu of options for the caller to choose from and then connecting them directly to the appropriate department. Our web-based interface allows you to better manage routing calls to alternative numbers, mobile devices and voicemail. You can also create employee groups to receive calls from specific numbers, based on the time of day or call volume, plus route calls for after-hours schedules and locations.

Swap Calls From One Device to Another

If you are on an important call, but need to leave for a meeting, with our system you can swap the call to your mobile phone. Easily and seamlessly transfer your calls between desk phone and mobile devices and back again. Your caller won’t even notice the transition. Our unique call swap feature is one of our most popular mobile functions.

Recording Calls Are a Snap

Our Office Suite allows agents to record their calls in either an always-on, or on-demand manual mode. Enabling this feature, (secure and encrypted), is easily done through the Customer Portal and on-demand recording is quickly initiated with just the press of a button.

Multiple Locations Can Be Unified

Now you can connect an unlimited number of locations, teleworkers and mobile devices using our Office Suite, which enables your locations to appear within a single management interface as a unified system.

Video Conferencing From Any Device

Connect with clients and staff across multiple locations—as if you’re all in the same conference room. Experience high-definition video and audio, with rich details that enhance presentations and drive business meetings forward.

 

Avoid Disasters With Business Continuity

Whether due to a power failure or natural disaster, losing your ability to communicate with your customers could dramatically affect your customer satisfaction or the well-being of your customers. Regardless of the issue, all of your phones and devices will continue to work as a business phone – even if your entire office system goes down or is not available, you can continue to make calls from your mobile device or laptop. Settings like Call Forwarding can still be changed within the Medtel Customer Portal so no inbound calls are missed. Thanks to Medtel Communications, your customers, agents and your bottom line – will never know the difference.

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