Medtel Communications* takes your privacy and the confidentiality of your business data very seriously. We understand that your phone system is critical to your business, and that you need to trust that system and the company that provides it fully. This policy outlines the types of information Medtel Communications may collect, and our commitment to keeping that information safe, secure and private.
Collection and Use of Customer Information
Medtel Communications provides a service where customers may upload and store their system configuration information and call statistics data on Medtel Communications servers and equipment. Customers have the ability to disable the collection of call statistics data, which will cause all call data to be stored locally on the customer’s server. Disabling this data collection will disable any available graphical reporting capabilities.
In addition, Medtel Communications software gives customers, at their discretion, the ability to record and save voicemails, phones calls and chats. All communications content is stored locally on the customer’s server(s), and unless provided for under separate terms and conditions, Medtel Communications does not store any voicemail, call recordings, chats or other communications.
No Monitoring of Customer Communications
All phone calls are routed locally on the customer’s individual system, and externally via the customer’s selected communications service providers. Medtel Communications does not monitor the content of Customer phone calls.
Maintenance of Optional Secure Connection to Medtel Communications
In order to monitor the performance of your system, Medtel Communications provides you with technical support, product enhancements, and upgrades, Medtel Communications by default maintains a secure electronic connection to your server(s). Medtel Communications implements numerous security techniques to ensure the safety of customer data and system access and to minimize the risk of network intrusion.
Customers can, at their discretion, elect to disconnect this connection. Disconnecting the connection will prevent the administration of your server(s), and will disable other important features, including graphical reporting. In addition, we will not be able to provide technical support or software updates until the connection is re-established.
When Medtel Communications bills for services rendered, a third-party processing company may be used to charge customer credit cards and collect payment. A third-party is used only to process credit card charges, and does not store or distribute customer credit card or billing information.
Medtel Communications Web Properties
Medtel Communications may collect information from visitors to the Medtel Communications.com web site, or any other web sites operated by Medtel Communications. We may collect the Internet addresses of Medtel Communications site visitors. We use the information that we log from the Medtel Communications website to both improve our services, and help troubleshoot possible Medtel Communications website problems. We may also analyze non-identifying statistics that we collect from website visitor usage, and provide this data to qualified third parties.
Additionally, Medtel Communications web properties may contain content from third-party content providers, but these content providers neither receive nor distribute Medtel Communications user or customer information, nor do they receive user or customer information from Medtel Communications.
Electronic and Physical Mailing Addresses
Medtel Communications requires a valid, working e-mail address upon account setup in order to send account information details, including account username and password. If you wish to receive no further communications from Medtel Communications after the installation process is complete, you may send a request to firstname.lastname@example.org. Removal from this list will significantly limit our ability to provide you with technical support. In addition, Medtel Communications may periodically communicate with you regarding new products, product updates, and important Medtel Communications news and information. You have the option to exclude yourself from these communications. If you would like to cease receiving communications from Medtel Communications, please send a request email@example.com with the subject line “UNSUBSCRIBE”.
We use and collect IP addresses to analyze trends, administer the site, and to track users’ movement across the site, and may provide this data to qualified third parties to help us improve the site and our service.
Our web sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Medtel Communications web properties site or the Medtel Communications application.
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information and demographic information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site or of the Medtel Communications application.
Medtel Communications implements numerous security techniques to ensure the safety of customer data and system access. Your information is encrypted and authenticated, using Secure Socket Layer (SSL) technology. The SSL systems provide data security for you and your users, and the authentication ensures that your valuable content is available only to registered users, and is not accessible to unwanted parties. Each registered user in your organization is provided with a unique username and password. Each time a user logs onto your Medtel Communications application, they can only be authenticated and allowed access using the correct username and password that has been assigned. A session is issued for the purpose of capturing encrypted authentication data for the length of the session. Neither the username nor the password is included in the session. Security protocols put into operation by Medtel Communications are determined by encrypted session Ids and dynamic data.
Medtel Communications does not sell products or services for purchase by children. Medtel Communications does not knowingly solicit or collect customer identifiable information from children or teenagers under the age of eighteen. In addition, Medtel Communications will not knowingly link to any third party web site that solicits or collects customer identifiable information from minors. If you believe that a minor has disclosed personally identifiable information to Medtel Communications, please contact Medtel Communications at firstname.lastname@example.org so that the information can be removed.
We promise to be extremely careful with any information you entrust us with, and we would ask that you do the same. This includes ensuring the physical and electronic security of your network, and maintaining the privacy and confidentiality of your own data, usernames and passwords.
© 2016 MedTel Services LLC, D/B/A Medtel Communications. All rights reserved. Unauthorized duplication is a violation of applicable laws.
*Unregistered or registered trade-mark(s) of MedTel Services LLC, D/B/A Medtel Communications. or its subsidiaries.