Manufacturing Companies

Manufacturing Overview

Manufacturing companies know that it takes efficient collaboration to get their product to the end user customer on time. On any given day, they have to communicate with customers, suppliers, distributors and employees – and they’re all in a different location. Medtel Cloud Office Suite gives you a complete business phone solution that improves efficiency and reduces costs by up to 60%.  Medtel Office Suite is easy to add and requires less staff to run, thereby allowing your staff and IT department to focus on what’s really important – providing an exceptional product and customer experience.

 

Seamless Integrated Mobility on Any Device

Your sales, project managers or service associates can continue to conduct business and service on their smartphone, tablet or laptop. Whether they have an Android or iOS device, or a Windows or Apple OS computer, our special phone system app lets them make and take calls with their work number, access contacts, as well as share files.

Advanced Call Routing

You determine how incoming calls are handled – a welcome message containing a menu of options for the caller to choose from and then connecting them directly to the appropriate department. Our web-based interface allows you to better manage routing calls to alternative numbers, mobile devices and voicemail. You can also create employee groups to receive calls from specific numbers, based on the time of day or call volume, plus route calls for after-hours schedules and locations.

 

Swap Calls From One Device to Another

If you are on an important call with a vendor or customer but need to leave for a meeting, with our system you can swap the call to your car or mobile phone. Easily and seamlessly transfer your calls between desk phone and mobile devices and back again. Your caller won’t even notice the transition. Our unique call swap feature is one of our most popular mobile functions.

Recording Calls Are a Snap

Our Office Suite allows associates to record their calls in either an always-on, or on-demand manual mode. Enabling this feature, (secure and encrypted), is easily done through the Customer Portal and on-demand recording is quickly initiated with just the press of a button.

Multiple Locations Can Be Unified

Now you can connect an unlimited number of locations, teleworkers and mobile devices using our Office Suite, which enables your locations to appear within a single management interface as a unified system.

Video Conferencing From Any Device

Connect with clients and staff across multiple locations—as if you’re all in the same conference room. Experience high-definition video and audio, with rich details that enhance presentations and drive business meetings forward.

Avoid Disasters With Business Continuity

Whether due to a power failure or natural disaster, losing your ability to communicate with your customers and suppliers could dramatically affect your production and delivery times. Regardless of the issue, all of your phones and devices will continue to work as a business phone – even if your entire office system goes down or is not available, you can continue to make calls from your mobile device or laptop. Settings like Call Forwarding can still be changed within the Medtel Customer Portal so no inbound calls are missed. Thanks to Medtel Communications, your clients, associates and your bottom line – will never know the difference.

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Manufacturing Industry
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