FAQs

Who/How Do I Contact Within Medtel For:

Quoting Assistance

If you have a question about the quoting process or need assistance preparing a sales quote, please contact Channel Partner Services by calling (941) 751-7718 or e-mailing CPsvcs@medtelcom.com

Pre-Sales Engineering questions

If you require assistance in putting together the proper equipment needs or network requirements for a client prospect, Medtel Pre-Sales Engineering provides the support you need.  You may contact Pre-Sales Engineering by contacting Channel Partner Services.  The CPS team will then refer you to the right resource on our PSE team.  Contact Channel Partner Services at (941)751-7718 or by e-mail to CPsvcs@medtelcom.com

Questions regarding a pending system implementation that Medtel is handling for me

Inquiries regarding our Medtel Professional Services offerings, process or assistance with a pending implementation which Medtel Pro Services is handling for you should be directed to our Professional Services team by calling (941) 751-7719 or by e-mailing PROsvcs@medtelcom.com

Status of a technical issue ticket

Medtel Customer and Technical Support is your resource for opening trouble tickets and following the status of a pending ticket.  Each time you (or your client) contact our Technical Support division, you will be required to enter your secure PIN number.

You may contact Technical Support by calling: (941) 753-5000, Option “3” or 1-800-744-7434

OR you may e-mail to techsupport@medtelservices.com

Schedule etiquette training for an end user

Joly Lasater heads up our Telephone Etiquette training workshops and may assist in the best way to schedule and deliver this training to your staff or end users.  Contact Joly at (941)753-5000, ext 7123 or by e-mailing jlasater@medtelcom.com

Questions regarding my demo kit

All Channel Partner Support is provided by our inside team of Channel Partner Services.  If you have questions regarding your demo kit, please contact Channel Partners Services by calling (941) 753-5000, Option “4”  OR  by e-mailing CPsvcs@medtelcom.com

Access the “included” pre-recorded MOH to upload for a client

The pre-recorded MOH (Message on Hold) files which hold generic music and greetings are our gift to our channel partners and may be passed along to your end user at no cost or at a marked up price, as the channel partner desires.  The pre-recorded links may be accessed in your Medtel portal.  You may also contact Technical Support for assistance by calling 1-800-444-7434 and entering your PIN number or e-mail techsupport@medtelservices.com

Porting questions

Pending Number Porting cases on our C-Cloud platform may be viewed by accessing the C-Cloud portal and selecting the “CASES” tab on the tool bar.  This will list all pending cases for your existing C-Cloud customers.

 If you need to follow up on a port order for an M-Cloud customer, please contact Medtel Number Porting by reaching out to Professional Services at (941) 751-7719 or e-mail PROsvcs@medtelcom.com.

 You may also reach out to Professional Services if you require assistance placing a number port order or if you would like to schedule specialized number porting training.  For either of these requests contact Professional Services at (941) 751-7719 or e-mail PROsvcs@medtelcom.com

Customer Billing questions

For your C-Cloud customers, you may access current/active/paid invoice history by logging into the C-Cloud portal and accessing the “ACCOUNTING” tab in the tool bar. 

 For billing questions on the M-Cloud platform, you may contact our billing department by calling (941) 753-5000  ext  7735 or by e-mailing our Channel Partner Services team CPsvcs@medtelcom.com

Support on the implementation process

Inquiries regarding our Medtel Professional Services offerings, process or assistance with a pending implementation which Medtel Pro Services is handling for you should be directed to our Professional Services team by calling (941) 751-7719 or by e-mailing PROsvcs@medtelcom.com

Scheduling a client webinar with myself and Medtel rep re: product overview

Our Channel Partner Services team is available to assist you in scheduling a webinar.

Schedule re-training on Pro Services process

Joly Lasater heads up our Pro Services training and may assist in the best way to schedule and deliver this training to our channel partners and their staff. Contact Joly at (941)753-5000, ext 7123 or by e-mailing jlasater@medtelcom.com

Request for Automated Attendant Greeting changes for a client

If an installed client is still within their 30 day post installation period, their channel partner or the client directly, may reach out to Professional Services to request greeting changes.  This is the case because the client is still in the post install phase and may have changes they desire….sometimes more than once.  After the 30 day period expires, the client (or channel partner in their behalf) may make the request by contacting Channel Partner Services and treat this request as an Add On or Change order.  You may reach out to Channel Partner Services by calling (941) 753-5000 Option :4”  OR  by e-mail to CPsvcs@medtelcom.com.

Product information

Medtel Channel Partner Services is equipped to assist our channel partners with questions, information and assistance regarding our platforms, product lines, services, pricing, etc.  You may contact Channel Partner Services by calling (941) 751-7718 or by e-mailing CPsvcs@medtelcom.com

Request for Pro Services Support

Inquiries regarding our Medtel Professional Services offerings, process or assistance with a pending implementation which Medtel Pro Services is handling for you should be directed to our Professional Services team by calling (941) 751-7719 or by e-mailing PROsvcs@medtelcom.com

Status of an Add On Order

Our Channel Partner Services division may assist with the status of a pending Add On Order.  You may also contact CP Services with questions on placing an Add On Order.  To contact CP Services, call (941) 751-7718 Or e-mail to CPsvcs@medtelcom.com

Reporting an issue or concern with level of service I am receiving

Medtel prides itself on being extremely customer-care focused. In the event that our channel partner or client is not satisfied with any area of their service or our support performance, it is best to reach out to our Professional Services team which ensures all customers are satisfied with their system deployment. To reach ProServices, call: (941) 753-5000 and select Option “5”. Or e-mail to PROsvcs@medtelcom.com

Schedule additional techs/personnel to attend dealer certification training

All Channel Partner Support is provided by our inside team of Channel Partner Services. Once you have attended channel partner training, you may find it necessary to review the training and/or have additional members of your staff trained on Medtel products/services/processes. Contact Channel Partners Services by calling (941) 753-5000, Option “4” OR by e-mailing CPsvcs@medtelcom.com

Request for custom MOH for client

You may choose to contact Professional Services in behalf of your client to place the order, however, we recommend that you have your client reach out to Pro Services directly as the Custom MOH (Message on Hold) service involves dialogue between Medtel reps and the client, dialogue which sometimes transpires over several calls/e-mails.  To contact Professional Services you may call (941) 753-5000, Option “5”  OR  by e-mail to PROsvcs@medtelcom.com