Contact Center
Give your customers a positive phone experience no matter where your agents are located.
For A Better Customer Experience
Medtel’s Contact Center is a complete cloud-based solution with all the features to manage an on-premise or remote contact center with ease. Contact Center is built on Medtel’s cloud-based communications platform and fully integrated with our VoIP phone service.
Contact Center Benefits
- Improve Customer Experience
- Increase Agent Productivity
- Reduce Costs
- Faster Implementation
- Easy Scalability
- Enable Remote Workforce
Flexible And Scalable
Adapt and scale your services up or down to meet seasonal business demands. Apply different functionality or add, remove or reallocate users as organizational needs change.
Better For Customers
Advanced call routing and handling for faster resolution and shorter wait times for your customers.
Better For Management
Performance management tools for proactive coaching, quality assurance and training.
Better For Agents
Productivity tools that drive efficiency and help manage agent workload.
Contact Center Features
Interactive Voice Response (IVR)
Customizable, automated menus enable customers to self-serve for faster resolution.
Automatic Call Distribution
Ensures calls are appropriately routed based on business hours, agent skill sets, priority or support tier.
Advanced Analytics
Get real-time insights on call center efficiency and productivity with wallboards and customizable reporting.
Video Conferencing
Host team meetings, trainings, or customer presentations for up to 70 participants with HD video and audio.
CRM Integration
Get popular CRM integrations like click-to-dial, caller recognition and contact screen pop.
Call Recording
Record phone calls between customers and agents for quality management.
