Your pharmacy’s phone system is only as effective as the team using it. We've compiled essential tips on training your team members to make the most of your phone system and improve customer service.
Watch as we explore how Medtel Insights helps pharmacies track key call metrics, analyze trends, and make data-driven decisions that improve efficiency, customer service, and compliance.
Whether you’re introducing new services, promoting seasonal health products, or building patient loyalty, your IVR system can be a powerful tool to help you execute your marketing strategy effectively.
Join as our experts explore ways to manage call volume and better support your team all while reducing wait times and improving your patients’ experiences.
As technology advances, traditional copper landlines are being phased out in favor of modern telecommunications solutions like fiber optics and VoIP (Voice over Internet Protocol). Learn more about the opportunities this shift presents and how you can plan to minimize disruptions should you take the leap.
To help you leverage your IVR to tackle the busy season, we’ve compiled a list of IVR tips to help you maximize efficiency and keep your pharmacy running smoothly during the busiest times.
