Number porting is the process of moving business telephone service from one provider to another without losing the number. Also known as Local Number Portability (LPN) or Service Provider Portability (SPP), a port order allows for the reassignment of your business telephone number(s) whether they are published or non-published. When implementing a new telecommunications system, it is customary that the telephone numbers also migrate to the new provider platform. Additionally, any need for new telephone numbers which may be required for a new business number or are to be added will be requested at the time the port order is placed.

Q: What does Medtel need to start the porting process?
A: The following documentation is required:

  • Signed Letter Of Authorization (LOA) 
  • Latest invoice from your current carrier
  • List of your numbers to be ported
  • List of users, extensions, and departments associated with each number

Q: Who will manage this process?
A: Your Onboarding Specialist will facilitate all logistics involved in the porting process.

Q: How long will it take to port in once submitted?
A: Ports can generally occur within 7-10 business days. However, some port requests may take longer if account information is incorrect, or the losing carrier denies the port. This causes the port requested to go into jeopardy status until the issues are resolved.

Q: What are the statuses of a port request?
A: These are the four statuses for number porting:

  • Submitted (submitted and awaiting verification from losing carrier)
  • CSR Required (a CSR is required to continue)
  • Rejected (your port has been rejected and will need to be resubmitted with proper information)
  • FOC (a date has been confirmed for your port to process)

Q: What is a CSR?
A: A Customer Service Record (CSR) is the document of proof for a given phone number. A CSR is sometimes required to authorize the porting process. This is a document that you will need to request from your current carrier if required. It is generally provided by email. Sometimes a porting PIN is required from the losing carrier. This information may be on your current bill depending on your carrier.