Privacy Policy

Medtel Communications* takes your privacy and the confidentiality of your business data very seriously. We understand that your phone system is critical to your business, and that you need to trust that system and the company that provides it fully. This policy outlines the types of information Medtel Communications may collect, and our commitment to keeping that information safe, secure and private.

Medtel Communications provides a service where customer information; system configuration and call statistical data is stored on Medtel Communications’ cloud based servers. Customers have the ability to disable the collection of call statistics data. Disabling this data collection will disable any available graphical reporting capabilities.

In addition, Medtel Communications’ software gives customers, at their discretion, the ability to record and save voicemails, phones calls and chats. All communications content is stored on the cloud based servers and is password protected.

Medtel Communications does not review, edit, disseminate, or use individual customer information, data or communications in any way, except to investigate a technical support request initiated by a customer, to investigate a suspected terms of use violation or as may be required by law. We may use aggregated, non-identifiable usage statistics to assess system performance and scale.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. The categories listed below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Medtel Communications does not monitor the content of Customer phone calls; all calls at the request of the customer can be encrypted.

When Medtel Communications bills for services rendered, a third-party processing company may be used to charge customer credit cards and collect payment. A third-party is used only to process credit card charges, and does not store or distribute customer credit card or billing information.

Medtel Communications may collect information from visitors to the Medtel Communications web site, or any other web sites operated by Medtel Communications. We may collect the Internet addresses of Medtel Communications site visitors. We use the information that we log from the Medtel Communications website to both improve our services, and help troubleshoot possible Medtel Communications website problems. We may also analyze non-identifying statistics that we collect from website visitor usage, and provide this data to qualified third parties.

Additionally, Medtel Communications web properties may contain content from third-party content providers, but these content providers neither receive nor distribute Medtel Communications user or customer information, nor do they receive user or customer information from Medtel Communications.

Our sites use cookies to enhance the user’s experience by allowing us to recognize a user’s return visit to our own service. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have their browser refuse cookies, it is possible that some areas of our site will not function as effectively, and you may be unable to log into our web based administration tools, preventing the administration of your system. We may use a third party to provide statistical analysis regarding our web users and may set cookies in order to gather the information needed to perform their statistical analysis. The information collected by the third party cookies does not contain any personal information and cannot be linked back to any individual user.

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or ‘break’ certain elements of the sites functionality.

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are necessary to provide a service that you use.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for instructions). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in disabling certain functionality and features of the this site. Therefore, it is recommended that you do not disable cookies.

This site offers newsletter or email subscription services where cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

When you submit data to through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We use and collect IP addresses to analyze trends, administer the site, and to track users’ movement across the site, and may provide this data to qualified third parties to help us improve the site and our service.

Our web sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Medtel Communications web properties site or the Medtel Communications application.

From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information and demographic information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site or of the Medtel Communications application.

Medtel Communications does not sell products or services for purchase by children. Medtel Communications does not knowingly solicit or collect customer identifiable information from children or teenagers under the age of eighteen. In addition, Medtel Communications will not knowingly link to any third party web site that solicits or collects customer identifiable information from minors.

We promise to be extremely careful with any information you entrust us with, and we would ask that you do the same. This includes ensuring the physical and electronic security of your network, and maintaining the privacy and confidentiality of your own data, usernames and passwords.