Medtel Insights
Medtel’s IVRx and related features are controlled through Medtel Insights, a powerful web-based portal to manage your IVRx system and customer communication tools.
Manage Your Customer Communications with Medtel Insights
Medtel Insights can be accessed from any workstation with an internet connection and web browser. It features an easy-to-read dashboard
with a real-time view of your Medtel phone system and IVR activity.
Use Medtel Insights to manage prescriber and patient voicemails, text messages, faxing, outbound text, and voice campaigns, plus video conferencing for telehealth consultations or staff meetings.
The Medtel Insights portal delivers a comprehensive suite of call reporting data and analytics that enables you to identify trends, analyze activity, and review metrics with actionable information from your Medtel phone system.
Call Reports
Medtel Insights offers extensive call reporting capabilities with attractive visuals and plenty of options. Medtel M-Cloud Phone Service is a prerequisite for call reporting. Reports can be configured to suit your needs, saved to favorites, emailed, and exported all based on your preferences.
Standard Call Reports Include:
- Abandoned
- Answered
- Missed
- Call detail
- Inbound calls
- Outbound calls
- Average call duration
- Average ring time
Utilize Your Data
Identify and monitor patterns or trends.
Better For Customers
Continuously improve agent and customer experience.
Medtel Insights provides comprehensive call analytics and reporting to help you get the most out of your business phone system with actionable insights and data.
When we first signed on with Medtel Communications in 2000, we needed a communications solution provider that would not only accommodate our needs, but would also be dedicated to develop new and innovative communication products and software that would give us a competitive edge. Since day one, they have been a dedicated partner to the project and observed our business processes so they could fully evaluate how we could help improve our communications efficiency and work flow. Their expertise and innovative products have helped us to be more cost effective and competitive in our marketplace and have assisted us in monitoring and protecting our clients 24×7.
Kevin G. McGarry
Manager, Technical Support Engineering , Black Box Network Services
