Medtel Communications Technical Support
General Tech Support
Our technicians are available for immediate assistance during business hours, Monday-Friday 8am-8pm EST.
Call 800.404.9941 for urgent issues or general tech support questions.
Submit a support ticket from this web page using the form below. Please submit a ticket or email support for non-urgent issues only.
24/7 Emergency After-Hours Support
Our technicians are on call 24/7 for Medtel service-related interruptions or outages.
To request emergency after-hours assistance (evening, weekend, or holiday), call 800.404.9941
Emergency after-hours support is reserved for service-affecting issues or outages only.
Examples of service-affecting issues: phones offline, IVR malfunction, or system/network outages.
Non-emergency requests will be processed on the next business day.
Examples of non-emergency issues: system changes or updates to greetings, extensions, general questions, or training.
Non-Emergency After-Hours Support
To request non-emergency after-hours assistance (evening, weekend, or holiday):
Submit a support ticket from this web page using the form below. Requests will be processed on the next business day.
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